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Frequently Asked Questions

POPULAR FAQS

We offer products internationally from warehouses all over the world. Currently we do not have a physical store.

We will ship from the warehouse according to the items you purchase.
Please understand that we do not accept returns or exchange without prior return authorization.

For the size/quality/Delivery/DOA/Description Related issues, we strongly recommend you to use the self-service in CARDIGANO app for a quicker process.
If you need to return your order for any other reasons, please contact our Customer Service staff first to confirm.
Once you are authorized to return the item(s), please follow all of the instructions provided.

Tips:
We recommend that all returns be sent via a traceable carrier. Keep the return tracking number associated with the package you are returning to ensure that the package is returned to our warehouse successfully. What's more, CARDIGANO does not accept COD deliveries.

Please note the following product return requirements:
Items must be unworn and unwashed;
Items must have all tags, original packaging, accessories and embellishments fully intact;


We offer 2 types of shipping methods:
1. Standard Shipping
Estimated delivery time is between 10-20 business days
2. Express Shipping
Estimated delivery time is between 6-10 business days

For more details about shipping in your country, please check here.

Note:
1. Shipping time varies from country to country.
2.The shipping time is estimated and commences from the date of shipping, rather than the date of order.
3. The actual delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.

For registered users:

You can take the following steps to check your order status:

1. Log into your account with your registered e-mail address and check your order in ‘My Orders’.

2. If you placed the order via PayPal directly, check your PayPal account for your ‘Invoice ID’, this is your CARDIGANO order number.

Notice:If you have ordered through PayPal directly, you will receive an email with a password from CARDIGANO. Please log into CARDIGANO using your PayPal email address and the password will send to you.
If you need to unsubscribe to our promotional emails, you can open the email you received and click the‘unsubscribe’button at the top or bottom of the message. After cancellation, it will take effect after a 7-day delay.Please check the screenshots below for details.

Note: Order-related email reminders cannot be cancelled.